Footwear

Please choose carefully as all sales are final. We are very particular when selecting pieces for our shop and take every care in describing each accurately, please take the time to view the images and sizing.

Measurements are provided for each item; please ensure you check all the measurements in the item description before you commit to purchase.

Considering the nature of secondhand items, some general wear can be anticipated. Any unusual conditions will be specifically mentioned in the description. While we strive to highlight any imperfections, please bear in mind that minor flaws may still go unnoticed.

Refunds or credits are only provided if the item purchased varies significantly from the images and description, slight variations in colour due to lighting can be expected.

We do not refund for change of mind or if an item doesn't suit you as much as you would have liked, nor for unsuitable sizing, minor fading or discolouration or if the measurements are slightly out by a couple cm

In the rare case of a return, return shipping is at the buyer's expense.

Though these pieces may have been loved before, this only adds to their story, and they still have a lot of love to give. We believe in loving pieces for what makes them unique and celebrating the beauty in imperfection.

If you require any further product information prior to purchasing, please make contact via email at shop@wilsonavenue.au

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AUSTRALIAN DELIVERY

​Orders will be shipped within 2-3 working days after payment is received. Once we have shipped your order, we are unable to redirect it.  

If you are unable to accept the parcel, it will be left in a safe and secure location or returned to your local Australia Post office, where you are required to collect it.

We recommend selecting a shipping address where you will be during business hours, where possible, to ensure the parcel can be signed for. Once delivery notification has been made Wilson Avenue will no longer take responsibility for the item.

STANDARD SHIPPING IS FREE WITH PURCHASES OVER $100 WITHIN AUSTRALIA

All other purchases will be charged standard shipping via Australia Post.

​Delivery is expected within 4-6 business days*

​Please allow 2-3 days for us to pack and ship the item as we are often managing multiple orders. Orders placed on Friday, Saturday, Sunday and public holidays will be shipped within the next two business days.

Upon successful completion of your order, we will provide you with a confirmation email with tracking.

If your item has been delivered to the address you’ve provided and signed for, any subsequent loss is your responsibility, we cannot be held accountable for covering the costs for missing goods.

Please allow time during peak season when shipping delays can be expected.

PLEASE NOTE our end of year cut-off date for sending orders is the 15th of December orders placed after this date will be sent on the 10th of January.

​We do not offer returns on our items

​*Estimated shipping time only, Wilson Avenue cannot be held accountable for any delays once items have been shipped.

​For all enquiries relating to shipping please email shop@wilsonavenue.au

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INTERNATIONAL DELIVERY

​Orders will be shipped within 2-3 working days after you place your order, at a flat rate of $25 AUD, and once dispatched, we are unable to redirect orders. All deliveries will need to be signed for upon delivery therefore we cannot ship to PO Boxes.

​Any customs or import duties are charged once the parcel reaches its destination country. Please check your customs duty cost at your local post office as they vary from country to country.